{"id":15,"date":"2024-06-26T18:46:10","date_gmt":"2024-06-26T18:46:10","guid":{"rendered":"https:\/\/bestwayacc.com\/?page_id=15"},"modified":"2025-09-16T07:42:24","modified_gmt":"2025-09-16T07:42:24","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/bestwayacc.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p>Understood, I will continue to add more payments to enrich the refund and return policy.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Refund and return policy<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">1. Refund terms<\/h2>\n\n\n\n<p>1.1 Refund conditions<br>We accept refund requests under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>** Product Quality issues ** : If there is a quality problem or manufacturing defect in the product received, you can request a refund.<\/li>\n\n\n\n<li>** Incorrect delivery ** : If you receive a product that does not match your order, we will arrange a refund for you.<\/li>\n\n\n\n<li>** No Shipment ** : If you do not receive the shipment within the expected time, you can request a full refund.<\/li>\n<\/ul>\n\n\n\n<p>1.2 Refund application process<br>In order to request a refund, please follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>** Contact Customer Service ** : Please contact our customer service team by email (<a href=\"mailto:consult@bestwayacc.com\">consult@bestwayacc.com<\/a>) or phone (503) 954-1716) with the order number and the reason for the refund.<\/li>\n\n\n\n<li>** Submit evidence ** : Depending on customer service requirements, you may be required to provide order information, product photos or other relevant evidence to support your refund request.<\/li>\n\n\n\n<li>** Processing time ** : We will process your refund request as soon as possible. The processing time depends on the situation and is usually completed within 3 to 5 business days after receiving the refund request.<\/li>\n<\/ol>\n\n\n\n<p>1.3 Refund method<br>We will refund the original payment method:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>** Credit Card Payment ** : The refund will be returned to your credit card account.<\/li>\n\n\n\n<li>** Alipay\/wechat Pay ** : The refund will be returned to your Alipay or wechat account.<\/li>\n\n\n\n<li>** Cash Payment ** : Refunds will be made by bank transfer or cheque.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">1.4 Refund liability limits<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We will not be liable for refund delays due to delays in banking or payment processing services.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Return policy<\/h2>\n\n\n\n<p>2.1 Return conditions<br>We accept returns under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>** Unused and in Original packaging ** : Goods must be unused, unmodified and in their original packaging.<\/li>\n\n\n\n<li>** Return period ** : You need to make a return request within 30 days after receiving the product.<\/li>\n<\/ul>\n\n\n\n<p>2.2 Return process<br>In order to request a return, please follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>** Contact Customer Service ** : Please contact our customer service team by email (<a href=\"mailto:consult@bestwayacc.com\">consult@bestwayacc.com<\/a>) or phone (503) 954-1716) with the order number and reason for return.<\/li>\n\n\n\n<li>** Return Review ** : The customer service team will review your return request and may require you to provide order information and product photos.<\/li>\n\n\n\n<li>** Return Arrangement ** : After approval, we will provide you with the return address and return label.<\/li>\n\n\n\n<li>** Return Processing ** : Upon receipt of the returned item, we will check its condition. Items eligible for return will be refunded or exchanged.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">2.3 Non-return conditions<\/h3>\n\n\n\n<p>We may not accept returns under the following circumstances:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>** Customized goods ** : Customized or personalized goods, unless there are quality issues.<\/li>\n\n\n\n<li>** Over the return period ** : Returns more than 30 days.<\/li>\n<\/ul>\n\n\n\n<p>2.4 Return shipping charges<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>** Return Freight ** : For returns due to product quality problems or incorrect delivery, we will bear the return freight.<\/li>\n\n\n\n<li>** Non-quality issue returns ** : For non-quality issue returns, the return freight will be borne by the customer.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Special Terms<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">3.1 Personalized goods<\/h3>\n\n\n\n<p>We do not accept refunds or returns for customised items unless there is a quality problem or manufacturing defect.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3.2 Promotional goods<\/h3>\n\n\n\n<p>Promotional items may have specific refund and return policies, please read the relevant terms and conditions carefully before purchasing.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Contact us<\/h2>\n\n\n\n<p>If you have any refund or return questions, please feel free to contact our customer service team:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tel.  : +852 31158545\/25863398<\/li>\n\n\n\n<li>Company:Sichuan Bestway Limited<\/li>\n\n\n\n<li>Email: <a href=\"mailto:consult@bestwayacc.com\">consult@bestwayacc.com<\/a><\/li>\n\n\n\n<li>Address : +852 31158545\/25863398<\/li>\n<\/ul>\n\n\n\n<p>We will be happy to solve any problems you may have and ensure that your shopping experience is pleasant and hassle-free.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>If necessary, you can further adjust and refine these terms to ensure that they meet your specific business operations and legal requirements.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Understood, I will continue to add more payments to enrich the refund and return policy. Refund and return policy 1. Refund terms 1.1 Refund conditionsWe accept refund requests under the following conditions: 1.2 Refund application processIn order to request a refund, please follow these steps: 1.3 Refund methodWe will refund the original payment method: 1.4 &hellip; <br \/><a href=\"https:\/\/bestwayacc.com\/index.php\/refund_returns\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Refund and Returns Policy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/bestwayacc.com\/index.php\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bestwayacc.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bestwayacc.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bestwayacc.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bestwayacc.com\/index.php\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":2,"href":"https:\/\/bestwayacc.com\/index.php\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":4538,"href":"https:\/\/bestwayacc.com\/index.php\/wp-json\/wp\/v2\/pages\/15\/revisions\/4538"}],"wp:attachment":[{"href":"https:\/\/bestwayacc.com\/index.php\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}