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Refund and return policy

1. Refund terms

1.1 Refund conditions
We accept refund requests under the following conditions:

  • ** Product Quality issues ** : If there is a quality problem or manufacturing defect in the product received, you can request a refund.
  • ** Incorrect delivery ** : If you receive a product that does not match your order, we will arrange a refund for you.
  • ** No Shipment ** : If you do not receive the shipment within the expected time, you can request a full refund.

1.2 Refund application process
In order to request a refund, please follow these steps:

  1. ** Contact Customer Service ** : Please contact our customer service team by email (consult@bestwayacc.com) or phone (503) 954-1716) with the order number and the reason for the refund.
  2. ** Submit evidence ** : Depending on customer service requirements, you may be required to provide order information, product photos or other relevant evidence to support your refund request.
  3. ** Processing time ** : We will process your refund request as soon as possible. The processing time depends on the situation and is usually completed within 3 to 5 business days after receiving the refund request.

1.3 Refund method
We will refund the original payment method:

  • ** Credit Card Payment ** : The refund will be returned to your credit card account.
  • ** Alipay/wechat Pay ** : The refund will be returned to your Alipay or wechat account.
  • ** Cash Payment ** : Refunds will be made by bank transfer or cheque.

1.4 Refund liability limits

  • We will not be liable for refund delays due to delays in banking or payment processing services.

2. Return policy

2.1 Return conditions
We accept returns under the following conditions:

  • ** Unused and in Original packaging ** : Goods must be unused, unmodified and in their original packaging.
  • ** Return period ** : You need to make a return request within 30 days after receiving the product.

2.2 Return process
In order to request a return, please follow these steps:

  1. ** Contact Customer Service ** : Please contact our customer service team by email (consult@bestwayacc.com) or phone (503) 954-1716) with the order number and reason for return.
  2. ** Return Review ** : The customer service team will review your return request and may require you to provide order information and product photos.
  3. ** Return Arrangement ** : After approval, we will provide you with the return address and return label.
  4. ** Return Processing ** : Upon receipt of the returned item, we will check its condition. Items eligible for return will be refunded or exchanged.

2.3 Non-return conditions

We may not accept returns under the following circumstances:

  • ** Customized goods ** : Customized or personalized goods, unless there are quality issues.
  • ** Over the return period ** : Returns more than 30 days.

2.4 Return shipping charges

  • ** Return Freight ** : For returns due to product quality problems or incorrect delivery, we will bear the return freight.
  • ** Non-quality issue returns ** : For non-quality issue returns, the return freight will be borne by the customer.

3. Special Terms

3.1 Personalized goods

We do not accept refunds or returns for customised items unless there is a quality problem or manufacturing defect.

3.2 Promotional goods

Promotional items may have specific refund and return policies, please read the relevant terms and conditions carefully before purchasing.

4. Contact us

If you have any refund or return questions, please feel free to contact our customer service team:

  • ** Tel. ** : (503) 954-1716
  • ** Email: consult@bestwayacc.com
  • ** Address ** : 12702 E Burnside St, Portland, OR 97233, United States

We will be happy to solve any problems you may have and ensure that your shopping experience is pleasant and hassle-free.

If necessary, you can further adjust and refine these terms to ensure that they meet your specific business operations and legal requirements.